Customer service is just awful. You will be lucky if they return a phone call or ever answer a phone. Combine that with terrible online customer service and it just isn't worth shopping with them.
Good prices but disorganized and bad cashier machines
Absolutely impossible to reach someone via telephone? Calls don't get answered regardless of the dept you are trying to reach. I'm trying to arrange pick up of a treadmill that I ordered, but at this point, thinking of cancelling my order.
The manager was exceptional and went above and beyond to give me a discount and make my experience pleasant
Ordered appliances on a holiday special. I asked to have everything delivered and they showed up.without the dishwasher and microwave. I went to the store and they had misplaced my dishwasher. First they tried giving me a replacment worth half the value. To thier credit 4 hours later I walked out with a Bosh but only after bitching and moaning. Then after 3 months my brand new Kenmore refrigerator stopped working October 10th. I called customer service which was ofcourse half a world away in India and could care less about my problem and they scheduled the closest available appointment which was 3 weeks away. The repairman came and had to order the missing part. Then we scheduled another appointment which was literally a month away so I haven't had a fridge in 2 months and there's nothing sears can seem to do to resolve it. What a joke. Will never do business at sears again. Called the BBB and AG on this matter. Take your business elsewhere... anywhere but Sears. I just happened to do my business in Auburn they were pretty helpful but I would point the finger at Sears Corp. in general.
Sears is a US Department Store based in Auburn, Massachusetts. Sears is located at 385 Southbridge St, Auburn, MA 01501, USA.
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