Really enjoyed my stay. Not the fanciest hotel by any means, but everything was well presented. Clean rooms, adequate breakfasts, and free cookies in the lobby. Staff was friendly and accommodating.
We've been here a couple of times and really enjoyed the other stays. However, this time I was very unhappy with the cleanliness of the suite (especially for the amount of $ I paid) hair in the tub, picture in bathroom filthy, very dusty-everywhere. (I have pictures that I took but not able to post pics on reviews I guess). We came here this time for my daughter's 9th birthday and had 3 of her friends stay over. She chose here specifically for the Jacuzzi mostly, and then for the pool. The Jacuzzi was a cool temp which was very disappointing as us adults opted not to go in because the heater wasn't working. There were no pool towels stocked so we had to keep asking for them. The worst part of all was when it was time to finally (and hopefully) get a good night sleep, the "mattress" on the pull out couch was all springs there was no padding left whatsoever. I went to the desk to see if there was an empty room that we could switch the mattresses, she said she would check then call the room. It was now 11:30pm (1.5hrs after talking with her) so I called down and they said hotel was fully booked so sent me up 2 blankets as padding. Even the kid that delivered the blankets couldn't believe how bad it felt. Overall the front desk was friendly and kind but didn't really care too much about the 3 issues I had. The pillows and other mattresses were very comfortable. The breakfast was good too.
Clean and Orderly, Service is exceptional! Desk Staff is great! Paul was EXCEPTIONALLY HELPFUL! Room was very clean and room service had room looking like we had never been there the previous night, save for our suitcases. Power had gone out in the AM and the staff brought out small lanterns so we could eat our breakfast. A+++
THANK you
Very nicely appointed lobby and gathering space. The team was quite welcoming and have taken care of me and my guests very well. The rooms are clean and generally a good size. Some of the furnishings are a little lower in quality but in great shape and based on the value of the rate, it is appropriate. The bed was very nice with nicely clean and crisp linen. This was a business trip, definitely will stay again when in the area.
Jenifer and staff here were so great to deal with , we live out of town and they all helped us celebrate Christmas with our family . We just wanted to thank all of you there
Fairfield Inn Suites By Marriott Worcester Auburn is a US Lodging based in Auburn, Massachusetts. Fairfield Inn Suites By Marriott Worcester Auburn is located at 718 Southbridge St, Auburn, MA 01501, USA.
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