I HIGHLY recommend New England Spas of Auburn, MA and Joe is terrific. I am a customer for life.
We recently purchased a Jacuzzi from New England Spas in Auburn, MA. Our sales representative, Joe Heymann, was extremely helpful and informative in selecting the right tub for us. In addition, his after sales support as outstanding. He made himself available through text, phone and email, and quickly responded any questions we had during the setup process. The delivery crew, Rory, Mike and Brandon were thorough, pleasant, and efficient. Overall excellent experience and we would highly recommend New England Spas.
My spa experience was wonderful. This was my first spa and I was helped with every aspect of the spa by Jeff Meunier. He helped us decide what spa was best for us and has helped with opening the spa and maintenance. Jeff was very professional and knew what he was talking about. We have been enjoying our spa ever since the purchase.
I had the pleasure of purchasing a Hot Springs Spa from Joseph Heyman in the last month. From the first day I walked into the store, to the day I had my first soak, Joe was helpful the entire time. A trustworthy, down to earth, sales rep. I went in with some ideas of what I wanted, some that would actually have cost me more money, but Joe did not try to over sell me on anything, and worked within my budget, even a little bit less! He even took time to come to my house, to give me an idea of where to place the spa.
From the minute I walked into New England Spas in Auburn, MA and met Joe Heymann and he walked me through the features of the Hot Springs Spas, I knew that this was someone who was not only knowledgeable, he LOVES what he does. It took a few weeks to make my decision but Joe was there all the way. From the home visit to answering all of my questions, he reaffirmed that I was making the right decision. The process to purchase was a breeze and my Aria Hot Tub came in weeks ahead of schedule. The scheduling process was easy and the delivery process was seamless. Kudos to both Bruce and Steve for making all this happen. Of course, the hot tub is amazing. I don't want to get out of it once I get in.
I initially did not intend to purchase my spa at New England Spa's in Auburn but when I saw 75 five star reviews I had to visit this place. Well, all those reviews were spot on as I never gave a second thought to look elsewhere. I was met by Jeff, who was so sincere and friendly with his greeting. Not knowing exactly what I wanted he spent over an hour with me explaining the different spa's and features. Jeff was extremely knowledgeable about his products but Never once did I ever feel pressured to purchase. Jeff also came to my home to scope out the best area for the spa based on the model I was contemplating. I visited the store three additional times, once with my son, another with my wife and to finally purchase, and each time was treated with sincere, friendly old fashion customer service. I also met Joe who also has the same approach in dealing with customers. My purchase was flawless, and delivery was excellent. The team of Rory, Brandon and MIke were on time, and explained the features of the spa and cleaned all packaging before leaving. Based on my experience I would highly recommend New England Spa in Auburn Ma.
Thank you Jeff and New England Spa.
A good salesperson/company makes the sale; A GREAT salesperson/company initiates a relationship.
Outstanding customer service the old fashion way.
I love my tub, and if you are in market for a spa, reach out to Joe Heyman at the Auburn, MA location.
New England Spas is a US Spa based in Auburn, Massachusetts. New England Spas is located at 4 Johnson St, Auburn, MA 01501, USA.
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